Security
How we protect your data and ensure platform security
Our Commitment to Security
We take security seriously and implement industry best practices
🔒 Data Encryption
All data transmitted between your device and our servers is encrypted using TLS 1.3. Data at rest is encrypted using AES-256 encryption.
🛡️ Authentication
We use secure authentication methods including JWT tokens, password hashing with bcrypt, and optional two-factor authentication.
🔐 Access Controls
Role-based access control ensures users can only access data and features appropriate to their role (volunteer, coordinator, donor).
💳 Payment Security
Payment processing is handled by PCI-DSS compliant third-party providers. We never store full credit card information on our servers.
Security Measures
Regular Security Audits
We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
Secure Infrastructure
Our infrastructure is hosted on secure cloud platforms with redundant backups and disaster recovery plans.
Monitoring & Incident Response
24/7 monitoring and automated alerting help us detect and respond to security incidents quickly.
Privacy Protection
We follow data minimization principles and only collect information necessary for providing our services.
⚠️ Security Best Practices for Users
Help us keep your account secure by following these guidelines:
- Use a strong, unique password for your account
- Never share your login credentials with others
- Enable two-factor authentication if available
- Log out from shared or public devices
- Be cautious of phishing attempts and suspicious links
- Keep your device software and browsers updated
- Report any suspicious activity immediately
Reporting Security Issues
If you discover a security vulnerability, please report it responsibly:
Email: security@relieflink.org
Please include details about the vulnerability and steps to reproduce. We appreciate responsible disclosure and will work to address issues promptly.
Compliance & Certifications
GDPR Compliant
EU data protection standards
SOC 2 Type II
Security and availability controls
ISO 27001
Information security management